Privacy Policy

Last Modified : 21 Nov 2024

RSquareSoft Technologies Pvt Ltd (referred to as the "Company," "we," "ValetPlus,", "ValetPlus Partners" ,"us," or "our") values your privacy.

This Privacy Policy ("Policy") outlines our practices regarding the collection, use, processing, storage, retrieval, disclosure, transfer, and protection of your information, including personal and sensitive personal data ("Information"), that ValetPlus may collect through your use of the ValetPlus mobile application ("ValePlus App and ValetPlus Partner App") or our websites at https://ValetPlus.net (collectively referred to as the "ValetPlus Platform"). It also applies to offline interactions, such as mail, phone, or in-person communication, or while using our Services.

The terms "you" and "your" refer to any user of the ValetPlus Platform, including Car Owners, Drivers, Supervisors, and others. "Services" refers to any offerings by ValetPlus in line with the applicable terms and conditions provided on the ValetPlus Platform.

Terms not defined in this Policy are assigned the meanings set forth in the terms and conditions available on the ValetPlus Platform. Please review this Policy carefully before using the ValetPlus Platform or sharing any Information. This Policy is part of and should be read alongside the terms and conditions for users of the ValePlus App and ValetPlus Partner App on the ValetPlus Platform.

User Acceptance

• By accessing or using the ValetPlus Platform or Services, you acknowledge and accept this Policy, including any updates made at the Company's discretion and posted on the ValetPlus Platform periodically.
• The collection, processing, retrieval, transfer, use, storage, disclosure, and protection of your Information will be managed in compliance with this Policy and relevant laws, including, but not limited to, the Information Technology Act, 2000, and its associated rules ("Applicable Laws"). If you do not agree with this Policy, please refrain from using or accessing the ValetPlus Platform.
• You hereby represent to ValetPlus that:
• If you share any Information about others with us, you confirm that you have the authority to do so and to allow us to use that Information as described in this Policy.
• Providing this Information, along with ValetPlus' subsequent storage, collection, use, transfer, access, or processing of it, does not violate any agreement, applicable laws, charter documents, judgments, orders, or decrees.
• The Information you provide to ValetPlus is, and will continue to be, authentic, accurate, up-to-date, and complete, and that you have all necessary rights, permissions, and consents to share such Information with ValetPlus.

Definitions

Unless otherwise provided in this Policy, the terms capitalized in the Policy shall have the meaning as provided hereunder:

• "Owner": The person who owns the car and uses the ValetPlus Platform to have their car parked.
• "Driver": The independent third-party vehicle operator who parks the car on behalf of the Owner using the ValetPlus Platform.
• "Supervisor": The person overseeing the parking process and managing the Drivers using the ValetPlus Platform.
• "Admin Portal": The web portal where all records and parking management processes are handled.
• "Device": Computer, mobile, or other device used to access the Services.
• "Device Identifier": IMEI or another unique identifier of the Device.
• "Personal Information": Such categories of information that could reasonably be used to identify you personally, including your name, e-mail address, and mobile number.
• "TP": A third-party service provider.
• "Usage Information": Shall have the meaning assigned to the term in the "Information We Collect As You Access and Use the ValePlus App and ValetPlus Partner App" section.

What Information Do We Collect?

Information You Provide to Us

• Personal Information: We may ask for certain personal details for the purpose of providing our Services. This information may be collected through account registration, user profile creation, contact forms, and other interactions with ValetPlus. We request only information necessary and lawful for the purpose of delivering our Services. The types of information we may collect include:
• User Information: When you create or update your ValetPlus account, we may gather details like your name, email, mobile number, address, date of birth, photo, login credentials, geo-location, and other similar information (in accordance with applicable laws).
• Saved Information: As you use our Services, we may retain information to facilitate future transactions, including your contact information, billing details, and emergency contacts.
• Account Information: When registering a company account, we may collect details such as the company name, email address, phone number, branch address, GST and PAN numbers, senior officials' contact details, and bank or payment-related information such as bank name, account number, IFSC code, branch name, branch city and branch state.
• Verification Information: For Drivers and Supervisors, we may collect location data, profile photos, phone numbers, government-issued IDs (e.g., Aadhaar, PAN), license details, vehicle registration documents, insurance, and other required documents.
• Other Information: When you contact ValetPlus for support, report an issue, use in-app messaging, or provide ratings, we may collect information relevant to these interactions.
• Prohibited Content: You agree not to upload, display, share, or transmit any content that is offensive, harassing, obscene, invasive of privacy, hateful, or unlawful. This includes content that promotes violence, misinformation, enmity between groups, or threatens the security or sovereignty of India, public order, or the nation's integrity.

INFORMATION WE COLLECT AS YOU ACCESS AND USE VALETPLUS AND VALETPLUS PARTNER APP

• Transaction Information: We collect transaction details such as vehicle drop-off and pick-up locations and times, and payment information (as permitted by applicable laws).
• Usage Information: Our system, TPs, and Supervisors may use technology to automatically collect certain usage data each time you access or interact with the ValetPlus Platform. This includes browser type, referral URL, areas visited, time of access, search behaviors, and usage patterns on the ValePlus App and ValetPlus Partner App.
• Device Information: We may collect technical information either directly or via third-party applications. This includes your device identifier, preferred language and country, device manufacturer, model, software, type, operating system, geolocation, mobile network data, screens visited, touch gestures, and scrolling activity on the ValePlus App and ValetPlus Partner App. This data will help us improve the app interface, provide software updates, and deliver product support. Sensitive information about other apps, passwords, and unrelated activities is neither collected nor stored, with sensitive data masked as a safeguard.
• SMS/Text Messages: With your permission, we may access SMS/text data to:
  • (i) manage one-time passwords and device verification
  • (ii) autofill verification during transactions, in line with applicable laws.
  We do not share this data with third parties except as noted in this Policy.
• Interaction Data: We may track your engagement with the ValePlus App and ValetPlus Partner App and related websites, such as frequency of app usage, time spent on the app, and actions taken, to better understand and improve your experience.
• Cookies: We may collect usage data via cookies. You can manage cookies through your device or browser settings to accept or deny them. Disabling cookies might affect certain functionalities, and we do not control third-party cookies.

USE OF INFORMATION COLLECTED

Our primary objective in collecting your Information is to enhance your experience when using our Services. In line with this Policy, we may use your Information for the following purposes:

• To enable your access to the ValetPlus Platform.
• To monitor feature usage, analyze patterns, and optimize our Service offerings.
• To verify your identity and eligibility to use or provide Services through the ValetPlus Platform, as required by applicable law.
• To communicate directly with you through push notifications, emails, messages, and SMS.
• To provide assistance and respond to your inquiries.
• To manage our relationship with you effectively.
• To detect and prevent fraud, and ensure safety, integrity, and security.
• To improve, personalize, and enhance our Services for you.
• To analyze the usage of the ValetPlus Platform, including frequency and duration of use.
• To gather feedback and use patterns to improve the ValePlus App and ValetPlus Partner App.
• To generate reports, conduct research, and analyze data on our user base and Service usage.
• To offer you customer support.
• For internal business purposes, such as audits and data analysis.
• For all other purposes permitted by applicable law.

INFORMATION SHARING AND DISCLOSURE

We do not sell, share, or rent your Information to third parties or use your email address for unsolicited communication. Any emails we send are strictly related to providing agreed Services. We regard your Information as an essential part of our relationship with you. However, under certain circumstances, we may share your Information with specific third parties, as outlined below:

• Business Transfers: In the event of a business transaction such as a merger, acquisition, or asset sale, we may transfer your Information. If this occurs, you will be notified via email and/or a prominent notice on our website about any change in ownership or use of your Information, along with any options available to you regarding your Information. If another company acquires us, that company will assume rights and obligations over your Information as described in this Policy.
• Agents, Consultants, and Service Providers: We may engage other companies or individuals to perform functions on our behalf, such as data analysis, marketing support, providing search results and links, processing payments, and delivering customer service. These third-party service providers will have access to your Information solely to perform these tasks and may not use it for other purposes.
• Legal Requirements: We may disclose your Information when required by law, for example, to comply with regulatory authorities, legal processes, or law enforcement inquiries, or to protect our legal rights or defend against claims.
• Aggregate Information: We may share aggregated data that does not personally identify you with third parties.

UPDATING INFORMATION AND ACCOUNT CANCELLATIONS

You are responsible for keeping the information you provide accurate and up to date during account registration and throughout your use of our services. If your personal details change or you no longer wish to use our services, you can update, delete, or modify your information by accessing your account settings on our platform or by contacting us through the email address provided.

If any changes to your information hinder our ability to deliver services effectively due to insufficient or inaccurate data, we may terminate your access to the services and will notify you via your registered email.

To cancel your account or request that we stop using your information, please reach out to our Support team. Note that disabling certain information may limit our ability to offer some or all services.

We will retain your personal and usage data (including geo-location) as long as your account remains active and necessary for service provision. After account termination, we may retain certain data for up to 3650 days for resolving disputes, completing related activities, investigating fraud, enforcing agreements, or for other business purposes. After this period, your data will be either deleted or anonymized for analytical purposes.

SECURITY

We use industry-standard security practices, including encryption, firewalls, and SSL (Secure Socket Layers), to safeguard the information we collect. However, no system is completely secure, and we cannot guarantee the absolute security of our databases or that data you transmit over the Internet or wireless networks will remain fully protected. You assume risk when transmitting information to us, and we advise against sharing your password with anyone.

CHILDREN'S INFORMATION

We do not knowingly collect or solicit information from individuals under 18. Our services are intended solely for those who can legally enter binding contracts as per applicable laws.

GRIEVANCE OFFICER

For inquiries, requests, or complaints about how we handle your information, please contact our support team:

Email: support@valetplus.com

CHANGES TO PRIVACY POLICY

We may update or modify this policy periodically to reflect changes in our data practices. Any updates take effect immediately upon being posted on our platform. For significant changes, we will notify you via the email associated with your account or through an in-app notice before the updates become effective. We encourage periodic review of this policy to stay informed about our privacy practices. Continued use of our services after any updates indicates your acceptance of the revised policy.